Return Policy

Return Policy

1. General Information:
   • We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible return policy to ensure your peace of mind.
   • This return policy applies to all products purchased directly from us.
   • Please note that certain products may have specific return guidelines, which will be clearly stated on the product page or provided separately.
2. Eligibility for Returns:
   • To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as received.
   • Returns must be initiated within 30 business days from the date of delivery.
   • Proof of purchase, such as an order number or receipt, may be required to process the return.
3. Return Process:
   • To initiate a return, please contact our customer support team with your order details and reason for the return.
   • Our customer support team will guide you through the return process and provide you with the necessary instructions and a return authorization, if applicable.
   • Please ensure that the product is securely packaged to avoid damage during transit.
4. Return Shipping:
   • The customer is responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
   • We recommend using a trackable shipping service to ensure that the returned item reaches us safely.
   • Refunds will not be issued for returned items that are lost or damaged during the return shipping process.
5. Refund Process:
   • Once we receive the returned product and verify its condition, we will initiate the refund process.
   • Refunds will be processed using the original payment method used for the purchase.
   • Please allow 10 business days for the refund to be credited to your account. The exact processing time may vary depending on your bank or payment provider.
6. Exceptions:
   • Certain products may be non-returnable for hygiene, safety, or other reasons. Such products will be clearly indicated on the product page or provided separately.
   • Customized or personalized products may not be eligible for returns unless they are defective or damaged.
7. Damaged or Defective Products:
   • In the case of a damaged or defective product, please contact our customer support team immediately.
   • We may request supporting evidence, such as photographs or a detailed description of the issue, to facilitate the return process.
   • Depending on the circumstances, we will either arrange for a replacement or issue a refund for the damaged or defective product, including any associated shipping charges.
8. Customer Support:
   • If you have any questions or concerns regarding our return policy or need assistance with a return, please contact our customer support team.
   • Our dedicated representatives will be happy to assist you and address any queries or issues you may have.