Shipping & Payment Info

Shipping and Payment Information

1. Shipping Options:
   • We offer various shipping options to accommodate your needs. The available options will be presented during the checkout process.
   • Shipping costs will vary based on the selected shipping method, destination, and the weight or size of the package.
   • Estimated delivery times for each shipping option will be provided at the time of checkout.
2. Shipping Addresses:
   • Please ensure that the shipping address provided during the checkout process is accurate and complete.
   • We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.
   • If you need to make changes to the shipping address after placing an order, please contact our customer support team as soon as possible.
3. International Shipping:
   • To be announced
4. Payment Methods:
   • We accept various payment methods, including credit/debit cards, Payfast, and other secure online payment options.
   • All payments are processed in South-African Rand (R).
   • Please ensure that the payment information provided is accurate and up to date to avoid any payment processing issues.
5. Payment Security:
   • We prioritize the security of your payment information. We employ industry-standard security measures to protect your data during the payment process.
   • We do not store or have access to your complete payment details, such as credit card numbers. Your payment information is securely processed by our trusted payment service providers.
6. Order Confirmation:
   • After placing an order and successfully completing the payment process, you will receive an order confirmation email.
   • The order confirmation will include the details of your purchase, including the items ordered, shipping address, and payment information.
7. Order Processing:
   • Once your order is confirmed and payment is verified, we will begin processing your order.
   • Order processing time may vary depending on the availability of the product and other factors. The estimated processing time will be provided at the time of purchase or during the checkout process.
8. Order Tracking:
   • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions to track your package.
   • You can use the provided tracking information to monitor the progress and estimated delivery date of your order.
9. Customer Support:
   • If you have any questions or need assistance regarding shipping, payment, or any other inquiries, please contact our customer support team.
   • Our dedicated representatives will be available to provide prompt assistance and address any concerns you may have.